Privacy policy

We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following to understand how we collect, use, and protect your information.

Note:

Our privacy policy is subject to change at any time without prior notice. Please review this policy periodically for any updates.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.

By merely using our Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or to comply with legal or regulatory obligations. The revised version will be posted on the Website, and the “Last updated” date will be revised accordingly.

How We Collect and Use Your Personal Information

We collect personal information in order to provide and improve our Services, process your orders, enhance your shopping experience, and comply with applicable laws in India. The type of information we collect depends on your interaction with our Website.

What Personal Information We Collect

Information You Provide to Us:

Contact details: Name, address, phone number, email.
Order details: Billing and shipping address, payment confirmation, email, phone number.
Account information: Username, password, security questions.
Customer support: Any communication you send to us.

Note: If you do not provide certain requested information, you may not be able to use some features of our Website.

Information We Automatically Collect:

We collect Usage Data through cookies, pixels, and similar technologies. This includes:

Device and browser information
IP address
Your interaction with our Website

Information from Third Parties:

We may receive information from:

Shopify, our ecommerce platform
Razorpay, our payment gateway for processing payments
Analytics or customer support providers

All such information is used in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services:

To:

Process payments
Fulfill orders
Handle returns or exchanges
Notify you of order and account updates
Support your account on the platform

Note: D’Cavros currently operates and ships only within India.

2. Marketing and Advertising:

We may send promotional emails or messages based on your preferences and browsing history. You can opt out at any time.

3. Security and Fraud Prevention:

To detect and prevent fraudulent or unauthorized activity.

4. Customer Support and Service Improvement:

To respond to inquiries, resolve complaints, and improve user experience.

How We Disclose Personal Information

We may share your information with:

Vendors (Shopify, Razorpay, delivery providers, IT support, etc.)
Marketing partners (only within the scope of Indian advertising platforms)
Legal authorities when required to comply with Indian law
Within our business (internal teams for support and operations)

We do not share or sell your sensitive personal information or data of individuals under 16 years of age.

Third-Party Websites and Links

Our Website may include links to other platforms. We are not responsible for the privacy practices of these external sites. Please read their privacy policies independently.

Children's Data

Our Website is not intended for use by children under the age of 16. We do not knowingly collect data from minors. If you believe a child has shared personal information with us, please contact us to remove it.

Security and Retention of Your Information

While we take appropriate technical and organizational security measures, no system is completely secure. Your information is retained only as long as needed to:

Maintain your account
Complete orders
Resolve disputes
Comply with legal obligations under Indian law

Your Rights (Under Indian Law)

You may request:

Access to your personal data
Correction of any inaccurate information
Deletion of your personal data (as permitted by law)
Withdrawal from promotional communications

You can exercise these rights by contacting us via the details below.

We may verify your identity before processing your request and will respond within a reasonable timeframe.

Complaints

If you have concerns or complaints regarding our use of your data, you may contact us using the details below. If not resolved, you may contact a data protection authority in India.

Contact Us

If you have questions or concerns regarding this policy or wish to exercise your privacy rights, you may contact us at:

📧 Email: support@dcavros.com
📞 Whatsapp: +91 9428394545

D’Cavros is committed to protecting your privacy and operating responsibly in accordance with Indian data protection laws.