Return
We’ve made our returns even easier. About time, right?
The good news is you can now return your order for a refund or exchange in a few easy steps. The bad news is, you’ll probably want to keep everything!
What is your returns policy?
If your order isn’t quite right, you can choose to opt for a refund or a live exchange on our portal, which you can access here.
You have 10 days from the date of dispatch to log your return, plus an additional 7 days to post your parcel back to our warehouse using our designated returns couriers. You will be responsible for the cost of your returns label if returning for a refund. However, if you would like to exchange your item, you can do so for free.
Please note, some items are excluded from returns and exchanges. This will be detailed in the product description, where applicable.
How do I make a return?
You can create a return by clicking here. Please note, you are responsible for the cost of your return shipping.
Need help?
We currently offer exchanges in the India. You can also choose to exchange your item(s) on our returns portal. Simply state the item you’d like to receive in exchange for yours.
Once we’ve received your parcel back at our warehouse, we will be in touch via email to confirm this and your exchange will be dispatched to you. Please note, exchanges are subject to availability.
Once we have received and processed your return, you will receive a confirmation email from us. Please allow 14 days from the date your return is received for your refund/exchanged to be processed.
If your return does not comply with our policy and is not accepted, we will be in touch via email to confirm that your item is being sent back to you.
We’ve made our returns easier for you and better for the environment by going paperless! You can now easily create a return on our returns portal here.
We’re sorry that you’ve received a faulty item! Please contact our Customer Care Team at support@dcavros.com ahead of creating a return. Our team will endeavour to resolve this for you as efficiently & hassle-free as possible.
Contact our Customer Care Team here, Or get in touch via the whatsapp during working hours.