FAQs
Product
As D'Cavros caters to the oversized fit, if you're unsure about sizing, we recommend going one size down from your regular size. For example, if you normally wear an M, you can go ahead with an S with us. Once comfortable, you can always upsize if you prefer a looser look. It's worth noting that our sizing chart is available on our website, which provides detailed measurements for each size to help you choose the perfect fit.
Machine wash works for all our tees. air-dry. avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. do not iron the print directly.
We usually announce our upcoming designs and collections on our official Instagram account -@dcavros We recommend following us on Instagram to stay updated with our latest releases and drops. Once the designs are announced, they are available to purchase on our website.
A pre-order is the reservation of an item that is available to purchase but will be shipped out based on the mentioned date. Please make sure to read the Product Description on orders that are of PRE-ORDER status.
Delivery
We ship and deliver all our orders Pan-India.
All online orders are shipped from our Fulfilment Centre located in Ahmedabad.
All online orders from dcavros.com are eligible for free shipping Pan-India for standard delivery, if you prefer Express delivery the non-refundable amount is charged for rs30.
We ship all orders within 24 hours of receiving them, until specified with a date of shipping (in case of pre-orders). Please check your spam folder in case our email was redirected there. Kindly allow us 2-5 working days for your order to be delivered.
Most of our shipments get fulfilled by Delhivery courier service which is the fastest domestic courier service provider. For other pincodes, our shipping aggregator makes sure to assign the strongest courier partner to ship your order at the earliest.
You will receive an email from us with your tracking information and estimated delivery date which is provided by our shipping aggregation service.
Due to logistic issues out of our control, there may occasionally be a delay in shipping your order. Do not worry as we are only looking to fulfil all orders that are confirmed.
Due to logistic issues out of our control, there might be an occurrence of delayed delivery on the expected date. Feel free to contact us and we will solve this at the earliest.
Order
Your order will been confirmed with a 4-5 digit order number (Eg: DC#11111). We ship all orders within 24 hours of receiving them, and you should have received an email from us with your tracking information and estimated delivery date. Please check your spam folder in case our email was redirected there.
No problem; reach out to our Whatsapp chat and you can place an order over the phone instantly by mentioning the required product and by filling in all the right shipping details.
All orders once confirmed with an Order Number cannot be cancelled. We will look to fulfil this order at the earliest. However, you can modify the order for size or product provided the order is in the ‘Unfulfilled’ status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to support@dcavros.com immediately with your order number and the changes to be made and the team will happily assist you.
Amendments in delivery address can be modified provided the order is in the “Unfulfilled” status. Once the AWB is printed for an order, the changes cannot be modified. To do so, simply drop an email to support@dcavros.com immediately with your order number and the changes to be made and the team will happily assist you.
Online purchases: can be done through the following payment methods: Card, Amex and UPI. All payments are secured by Razorpay payment gateway. Please note that we accept COD for online purchases.
At our brand, we strive to provide our customers with exclusive and unique designs that stand out from the rest. As such, we do not restock designs or sizes once they are sold out. This ensures that our customers can enjoy the exclusivity of our brand and look forward to our next drop.
Order Received
Kindly drop in an email to support@dcavros.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
Kindly drop in an email to support@dcavros.com with the order number as well as pictures of proof on the defects. Once confirmed, our team will shoot an email back to you mentioning that your product will be recalled to the warehouse and will ship a fresh piece back to you.
Exchange
We have an Exchange Policy of 10 days from the date of receiving the product for online orders. TO PLACE RETURN/EXCHANGE REQUEST, CLICK HERE within 10 days of receiving the item.
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;
- the products are returned after use.
- the products are damaged.
- the products do not have all the tags.
Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days.
We do not have a refund policy due to the limited quantities we produce. Hence, all orders are final. all Returns are strictly accepted and refunded only via a GIFT CARD to the customer. However, in rare and exceptional cases, where a transaction fails or an Order ID is not generated, an automatic refund will be initiated to your source account within 5-7 business days. For more info, please drop us an email at support@dcavros.com and the team will be happy to assist you.
General FAQs
Yes, simply drop in an email to support@dcavros.com and the team will facilitate a GST invoice against your order.
For custom orders, kindly drop us an email to support@dcavros.com and the team will reach out to you shortly.
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