FAQs

To place your order, follow the steps mentioned below:

Browse by article of your choice

View details of the product, select your size and add to "cart"

Enter your shipping address with pin code

Please make sure that you check the total amount and products added to your cart before proceeding.

Next, select the payment option. (Net-Banking/Debit/Credit Card/Wallets/UPI or COD)

To complete the online payment, you will be redirected to our online payment partner RazorPay. For COD, you will need to confirm the order by entering the OTP received on your mobile.

Once your payment is confirmed, your order will be placed successfully. You will receive a confirmation SMS OR Email with your order details.

Can I add item or change size after placing an order?

Currently, we do not have an option where a customer can change the size or add a new item to a purchased order. Instead, a new order can be placed and return/cancel the existing order.

Can I change my delivery address after I have placed an order?

The shipping address cannot be changed once the order Is successfully placed.

What emails can I expect once my order has been placed ?

As soon as the order is confirmed, you will receive 3 emails:

A mail will be sent to your mailing address.

A mail confirming that the order has been shipped along with a tracking link.

A mail confirming that your order has been successfully delivered.

What taxes will be levied on the transactions ?

All our prices are inclusive of sales tax. Sales Tax is calculated based on the GST laws.

Are there any shipping charges ?

A non-refundable fee of INR 60/- on any purchase.

Do you deliver anywhere in India

We deliver to most cities in India Please note: Currently we are not shipping internationally.

How do I find the product I'm looking for on the APP?

You can find our products on our App through a simple search. Either enter the product name or article number in the search option on the top of the page. After completing the search, you can add the selected articles you want by clicking on the option ‘Add to Cart'

Do I need to create an account to buy from your Shopping App?

YES, it is mandatory to create an account in order to shop on dcavros.com. However, creating an account can save you time during checkout as it saves your address details.

------------------------------------------------------------------------------

Payment

Which payment methods do you accept?

We accept the following modes of payment:

Credit Cards

Debit Cards

Internet Banking

UPI

COD

Payment Wallets

Please note: As of now we do not accept International cards

How can I avail COD payment mode?

To place an order using the COD mode of payment, select 'Cash on delivery' on the payment page while placing an order.

You will need to input your mobile number to verify the COD order confirmation.

How do I know if I am eligible for COD payment ?

By default, all users are eligible for COD orders for a cart value below or equal to 7999/- INR.

Is there any limit on COD order?

Yes, there is a limit. For any orders below Rs.8000, you can select COD as the mode of payment.

Are there any additional charges on COD purchase ?

A non-refundable fee of INR 60/- applicable on COD purchases

What if the money is debited from my account and the transaction is not successful?

In case, money is debited from your account and the transaction is not successful, the amount shall be auto-refunded back to your account within 7 bank business days.

If the money is not credited back within 7 business days to your account, then kindly email/call us with the below details:

Transaction ID

Order Date and amount

Bank name and payment gateway

Customer Name and Contact number

If the payment is received at our end, the order will be confirmed post reconciliation. If not, we will initiate the refund to your account within 2 working days from our payment gateway.

In any given scenario once we initiate the refund amount shall be reversed to your account within 15 business days.

------------------------------------------------------------------------------

Delivery

How do I check my order or delivery status?
If you'd like to track your order, you can choose from the following options.

Option 1 - Send us a Hi on Whatsapp at +91 94283 94545.

Option 2 - you can receive the latest information on order status by following the steps mentioned below.

Login to your D'Cavros account.

Click on Track Order.

You can entre the tracking number for a detailed info of your order.

What stages does my order go through?

Order confirmed -> handed over to transporters within 72 hours etc. -> handed over to you.

How long does delivery take?

The order(s) are normally shipped within 3 working days from the order date. The order(s) will be delivered to the customers within 5 working days from the date of shipment to serviceable locations.

Why can't you ship my order?

Here are a few possible causes as to why we are not able to ship your order:

The product(s) you ordered is out of stock.

The product(s) failed in quality check before dispatch. We do not ship products to our customers which do not meet our quality standards.

What if there are issues with the delivered product ?

If there are any concerns with the delivery of the product, kindly reach out to our customer support team on +91 94283 94545 or support@dcavros.com within 72 hours of delivery. Please note that we will not be able to address your claims in case this timeline is exceeded.

How much will be the delivery cost?

We do not charge any fee for delivery and its free of cost.

------------------------------------------------------------------------------

Returns and Cancellation

How do I return my dcavros.com product(s)?
Option 1 - Send us a Hi on Whatsapp at 94283 94545
Option 2 - Follow the steps

Login to your dcavros.com account

Click on view Profile.

Navigate to Orders and select the specific order and click on Initiate Return.

If ordered for multiple items

Select the product and enter the quantity.

Enter the reason for return and upload the images of the product**

Enter the address for pickup of your order and submit.

Your return request has been placed!!

Once the product(s) reaches back our warehouse and completes the quality check, a refund will be initiated within 48 hours back to the mode of payment.

Visit our Returns and Exchange Policy page for more info

How can I cancel my order?
Option 1 - Send us a Hi on Whatsapp at 94283 94545
Option 2 - To cancel an order, call us

Please Note: In case the order is already dispatched, then we will try our level best to stop the shipment. However, we cannot commit to cancel it. In case the delivery is attempted, you can refuse to accept the order.

Visit our Returns and Exchange Policy page for more info

When will I get the refund?

Cancelled Orders

Prepaid- Refund will reflect in 5-15 working days depending upon your bank.

If any credit note/vouchers applied on the transaction, please call our helpline to ask for a new coupon code. ** **New codes/vouchers are shared based on the T&C.

Returned Orders Once the product(s) reaches back our warehouse and passes the quality check, a refund will be initiated within 48 hours. If your payment method is

Prepaid- Refund will reflect in 5-15 working days depending upon your bank.

Cash on delivery – We shall send you a link on your registered number & Email Id within 48 hours, You can claim the amount by entering your UPI Id or your Bank Account information. (Link shall be valid up to 7 days)

If it's been more than 15 working days or longer since you've received the notification and you still haven't received your refund, please get in touch with our customer support, support@dcavros.com

Visit our Returns and Exchange Policy page for more info

Within how many days can I return my order?

You can return all items purchased on dcavros.com up to 7 days from the date of delivery. Please note that it is only possible for us to accept items that are returned in their original state. The merchandise must not show signs of wear.

Visit our Returns and Exchange Policy page for more info

Can I exchange/get replacement of my product(s)?

Currently, we do not have an exchange/replacement policy. You can return the product and get a refund for the same.

Why do I have to wait for D'CAVROS to receive my returned product(s) at the WH before I can get a refund?

Before we can start processing your refund, we need to make sure that your returned products meet our return's terms and conditions which are as follows:

The product falls within our 30-day return period. That's 30 days since the day you received the order

The product/products isn’t/aren’t worn beyond normal use.

The product/products is/are returned in their original packaging.

The product still has its original label or tags attached (in case of clothing).

If your product(s) meet the above criteria, we shall proceed with your refund request. If your returned product(s) does not meet the criteria above, we cannot accept the items and unfortunately won't be able to give you a refund.

Visit our Returns and Exchange Policy page for more info

When will D'CAVROS receive my returned package?

From the day you hand over the product to our transporter, it can take up to 5 business days for the package to be delivered to our warehouse. Unfortunately, the timelines may vary as these things are not controlled by us (D'CAVROS).

As soon as your package arrives at our warehouse, you will receive an email confirming that the return process is completed.

Visit our Returns and Exchange Policy page for more info

What are the conditions for returning my product(s)?

For a return to be accepted, it must meet the following conditions:

The product must be unused and unworn.

The product must be in its original state and packaging.

Apparel must have the original tags attached. Accessories must have all parts of the original packaging. 

Below products are excluded from returns:

Customized and personalized products, except in case of manufacturing defects.

Visit our Returns and Exchange Policy page for more info

Account

How do I reset my account password?

Login to your D'CAVROS Account

Click on view Profile.

Click on Forgot Password

How do I clean my D'CAVROS apparel or accessories?

Apparels

Please pay close attention to the care instructions provided with each article of D'CAVROS clothing. Many of our products should not be put in a dryer, for example, to prevent shrinkage. In general, turn your CAVROS clothes inside out and then wash and iron them to protect the printed graphics and embroidery from damage.

Cleaning Instructions

How can I customize a D'CAVROS Product? As of now, we don't offer any customization online. 

Does D'CAVROS products come with a warranty? NO, all D'CAVROS products does not come with a warranty period.

How do I find the right size and fit?

All D'CAVROS products have a size chart on the product page

Promotions and Vouchers

How do I apply the D'CAVROS voucher code?

You can apply the D'CAVROS voucher code under the “Enter Coupon Code” option on the check-out page.

What should I do if I’m not able to apply my coupon?

Our Gift vouchers work only on specific products. Please read the Terms and Conditions that come with your voucher to check whether the voucher applies to your order or not. Make sure you have entered the voucher code exactly as it appears. It's easy to make mistakes if you enter the code manually.

Will my voucher be refunded if I return/ cancel the order?

The discount voucher will not be refunded in case of returns and cancellations. If there is an option of re-activation, the voucher would be re-activated.

What are the conditions for returning my product(s)?

Claims are entertained only against manufacturing defects and size issues.

NOTE: product should not been worn and without tag product cannot be returned.